The Director of First Impressions primary responsibility will be managing the phones and visitors in the office, creating all marketing collateral, preparation for all training and events along with assisting in the management of the office by providing support and feedback to the Office Manager and Team Leader on all matters affecting the productivity and operation of the office.
This person will be an expert at managing chaos and will ensure the operational tasks of the office get done timely and efficiently. This person is self-starting, thrives under pressure, loves organization, likes to take control once they know what they are doing and relishes the opportunity to build, implement, and manage multiple systems with minimal supervision. They are confident when speaking, are comfortable interfacing with clients on the phone, via email and in person all while providing exceptional customer service and the innate ability to talk people off the ledge, while making them your new best friend, at the same time.
The Director of First Impressions will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible to all staff, guests and vendors over the telephone, via email and/or in person. The Director of First Impressions will be responsible for the appearance of the Market Center common areas. They will ensure the office is neat and prepared for business.
This is an in office position in Tempe, off of Rural/60 until December, at which time we will be relocating to Scottsdale/McDowell.
What will you do?
These are the standards a well-above-average performer will maintain or exceed:
- Answer phone properly with warmth and friendliness, route appropriately
- Greet everyone with a smile—be positive and cheerful
- Assist management team
- Help to share the Market Center value story
- Answer the phones every time they ring and respond to any text messages, voicemails, emails quickly, ensuring that our current and prospective clients and business associates love us
- Open, scan and process incoming mail
- Track deadlines and never miss one
- Create marketing collateral for all training and events
- Coordinate events, track timelines, guest list, etc. We do 3-6 monthly training classes and 1 ish event per month. We expect full ownership over getting people to attend, tracking RSVP’s, prepping, planning, marketing, etc for our trainings and events
- Create new and improve our existing systems and processes
- Handle one off tasks efficiently and accurately
- Maintain status calendar of important deadlines
- Conduct daily/weekly follow-up with 3rd party service providers
- Use internal communication systems to keep me informed of status of tasks without me having to ask or follow up with you
- Coordinate meeting room scheduling
- Run errands, as needed
Knowledge/Skills Required:
- Positive Attitude
- EXCEPTIONAL verbal and written communication skills
- Neat, clean, professional appearance
- Has the memory of an elephant and/or is an excellent note taker.
- STRONG attention to detail. And strives for perfection in everything you do.
- Thrives in a fast-paced environment with demonstrated ability to appropriately prioritize and complete project quickly and independently.
- Has a "whatever it takes" attitude who will go above and beyond
- Looking for a long-term position with potential for growth
- Reliable Transportation
- Provides answers, not excuses.
If this sounds like you, we would love to explore what a future might look like for the both of us. This position has massive opportunity for growth, thus, we am looking for a long term person to be with us for the long haul. We’re going places and we would love to have you along for the ride. We promise it will be So. Much. Fun!
Software Utilized
- Google Suite
- Canva – Must be an expert in all things design related 😊
- Textedly
- Spreadsheets
- Mailchimp
Compensation:
- $40,000 Annually
Schedule:
- Monday – Friday 8:00 AM – 5:00 PM